Sir, I am Natubhai C. Chauhan from Navsari Gujarat. I am reporting a very sad experience of your courier servie; A packed booked on 21-12-10 did not reached to receipient, nor returned back to sender. No help provided to locate the item from you. I am giving below the full particulars of the item not received by me. I am to receive a packet which was booked by Mr. Godwin Alex on 21-12-2010 from your Saidapet Branch, Chennai, vide AWB No. A16496337. Mr. Alex had made enquiry several times to booking office, but they have deaf ears. They say that the item has been reached to me (the addressee), but this is not true. Eventually Mr. Godwin Alex had found out that some guy named Balu had played a miscief and removed the parcel and demanded Rs.500.00 from Mr. Godwin Alex. I request you to look into the matter and arrange to deliver the parcel to me.